Accommodation Finder Role

Topic last updated March 2019

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Description of the AFA Role

After interview and acceptance

Case Closure


The source document for this information is this procedure (updated November 2018).


The Accommodation Finder/Advisor (AFA) will check all new referrals for suitability. If the applicant doesn’t appear to meet the suitability criteria from the Inform record, or if there is not enough information provided, the referral will be returned to the Housing Advisor (HA) by either the AFA or the SHS Co-Ordinator.

The AFA will attempt to make contact with new referrals by the end of the working day following the date of referral. (For example, if an applicant is referred on a Monday, there will be an attempt to contact them by the end of Tuesday.) If contact is attempted three times without response, the applicant’s case will be closed and the HA informed.

The AFA will arrange an initial assessment appointment which will take place at Cambridge City Council (Mandela House) unless the applicant has a good reason for being unable to attend. If an applicant cannot attend a face to face appointment at Mandela House, alternative arrangements, such as a telephone assessment or an appointment at SCDC or HDC may be made.

At the initial assessment meeting, the AFA will discuss the applicant’s background, local connections, ability to travel, level of support needs, employment status and accommodation options available.

If after the initial assessment meeting, the applicant does not seem suitable for the scheme, the HA will be informed.

It is the HA's role to update the Personalised Housing Plan and Locata records accordingly.

Description of the AFA Role

The role of the AFA is to offer support and advice to an applicant to enable them to access accommodation. While the AFA may identify available property (for example a room in a Townhall Lettings shared house), the applicant will be expected to take responsibility for their own property search. The AFA may also signpost or refer an applicant to other organisations for support e.g. debt management.

After interview and acceptance

After the initial interview, applicants will be placed on the waiting list on Inform whilst they are supported to find accommodation.

The AFA may be able to identify available and suitable properties. (That is when landlords approach CCC with properties/rooms to let.) If such a property is available, it will be offered to the most suitable applicant.

If an applicant refuses accommodation without good reason, the AFA will record this and the client will not be prioritised should further accommodation arise. However, the AFA may continue to support the applicant in their accommodation search. The AFA reserves the right to close an applicant’s case where a reasonable offer of accommodation is refused.

If an applicant wishes to review this decision, they may write to the SHS Co-Ordinator who will re-assess whether the property offered was suitable. If the client’s review is successful, the AFA will contact the applicant to re-commence a property search.

If an offer of accommodation is provisionally accepted, the AFA should update Inform to reflect this.

Once an applicant obtains permanent accommodation, the AFA will further update Inform with the start date of the accommodation and the address (where known).

The AFA should also notify the HA, so that the Locata record can be updated.

Case Closure

The AFA will close cases where the applicant:

If you have any queries regarding the Single Homelessness Service, please discuss with the Single Homelessness Co-Ordinator in the first instance.